Frequently Asked Questions

RockVine ensures transparency and security in our payment process. Initially, you can order online using our Table Builder tools. 

Alternatively, you will have a free consultation with no obligation. Once you approve the design, a 50% deposit is required to commence production. The remaining balance is due a few days prior to delivery and installation. We support multiple payment methods, including credit/debit cards, bank transfers, and PayPal.

The lead times vary depending on project complexity and scale. For bespoke designs and retrofit projects, you can generally expect a turnaround between 4 to 8 weeks—from initial consultation to final installation. We will always endeavour to work with you to meet your specified deadlines.

Yes, you can request a sample to ensure the materials and design meet your expectations. We offer a range of samples for our standard finishes and some of our bespoke finishes, but it may not be possible to produce a sample of a totally unique finish.

RockVine proudly serves clients throughout the United Kingdom. Delivery is by our own dedicated courier who have several years’ experience of handling and installing our products. 

Delivery costs will be clearly communicated during your consultation but usually for most residential addresses in the UK it is totally free to most mainland UK postcodes. We reserve the right to charge additional fees, which will be agreed with you during the consultation process,  if your delivery address is out with our usual areas, if additional manpower is required or there are exceptional challenges with the installation.

RockVine will need clear access to the site for delivery and assembly. Specific requirements will be discussed during the consultation. Prior to delivery we ask our customers to send us pictures, or a short video, of the installation site so we can assess any additional requirements.

Yes, RockVine provides nationwide delivery and professional installation to ensure a flawless result. Most of our products are shipped as two pieces – surface and base. These require some minor assembly which our delivery persons carry out.

All RockVine surfaces are sealed and treated to resist stains and spillages, but we do strongly recommend that all spillages are cleaned as soon after as possible. You can clean your new table with a non-abrasive mild detergent.

Yes, the surface of the table is sealed to protect it from damage and increase the life of the product.

RockVine tables are all designed to withstand heat and stains, but it's always best to use protective measures to maintain their appearance. We strongly recommend the use of heat mats to protect all our surfaces. All spillages should be cleaned as soon as possible.

Some damage may be able to be repaired on site and in the worst cases we may be able to do a ‘swap out’ service. Please get in touch and we will do our very best to help you.

RockVine polished concrete tables are made from a blend of micro-cement and other materials to achieve a smooth, durable finish. Some of our concrete tables have metal alloys and resin infused in them as part of the artisan process.

Most of our core products are laid on Green MDF board which is 25mm thick. Green MDF, also known as low-emission MDF, is made with less or no formaldehyde, making it safer for indoor air quality and a more environmentally friendly choice for building projects and furniture. The sides of our tables are built up to an edge dimension of 75mm, using additional pieces of green MDF which gives you a more substantial leading edge and improves the aesthetic look of the table.

Environmental stewardship is a core value at RockVine. We conscientiously select eco-friendly materials and embrace sustainable practices wherever possible. 

Our tables do not have traditional legs like some other makers, which can be very flimsy – we use a full support base. The base runs under the table body and supports the table across the entire length and then it incorporates the legs into one single piece. So, the base and legs are built as one piece of metal which is made of incredibly strong 80mm tubular box steel which is powder coated to the colour of your choice.

Yes, some RockVine tables are suitable for outdoor use, and you can specify this during the consultation process. We use a specially formulated 2-part acrylic finish to all surfaces which provides excellent protection outside. However, all products will suffer from UV discolouration and damage, and we highly recommend always using a breathable cover when the table is not in use to extend the life of your new surface.

RockVine tables come in various sizes and can be customized to seat the number of people you need. We typically suggest that for an 8-seat table you should order a 2.4m x 1.2m table. This will seat 8-people in comfort.

The weight of a polished concrete table varies depending on its size and design. Typically a 2.4m x 1.2m RockVine table surface will weigh up to 50kg and the base will add an extra 25 – 35kg depending on the configuration.

This is very similar to a traditional solid oak table.

Yes, RockVine tables can be placed on any flooring material although we do recommend the use of a compression pad (which we can supply free of charge) for hard surfaces to protect them from scratches and also for softer materials such as linoleum or timber floors.

Yes, RockVine tables are suitable for use with underfloor heating

Yes, RockVine can provide cushioned feet, upon request, to protect your flooring.

Yes, RockVine offers a custom service to create bespoke designs tailored to your specific requirements

Absolutely—every project is tailored to your specifications, from materials to finishing details. Just get in touch and tell us what you envisage, and we will do our best to meet your expectations.

RockVine offers a variety of standard colours to choose from for your table depending on the material and finish you select. But we can offer almost any colour you want! Just let us know what you were looking for and we will do our best.

Yes, RockVine has a showroom in our factory in Stockport, Cheshire, where you can view a selection of our products and discuss your design needs. You can also see some of our tables in the various stages of production. 

RockVine provides custom furniture, tailored installations, and retrofit solutions designed to enhance functionality and aesthetics for commercial spaces

While in-person consultations and installations are subject to local availability, we consistently work with advanced remote tools (and virtual consultations) to guide many projects from concept to completion, even beyond our immediate region. 

RockVine's Commercial Retrofit service involves transforming existing spaces with modern design elements to enhance functionality and aesthetics by fixing brand new surfaces over your existing table using a unique sleeving method. Please get in touch to see how our unique Retrofit service can benefit your client or commercial space.

Retrofit involves updating and enhancing existing spaces, while buying new tables is focused on replacing old furniture with new pieces. The big advantage is the time to install is dramatically reduced and this means less time for a business to be closed or inconvenienced. We will survey your exiting tables and if the base is suitable to support the new surface we will star the design process.

Yes, RockVine offers a trade-in option for clients who have previously used our Retrofit service and who are looking to update their furniture. This recycling approach ensures that the sustainability of our products and services is further enhanced. We simply manufacture a new surface based on our original survey details and swap out the tops. We will recycle the old tops for another project.

Commercial clients can share their requirements with RockVine through our website, phone, email, conference call, in our showroom or by arranging for one of our team to come and visit you.

Our journey with you often begins with an in-depth consultation where we uncover your vision, practical needs, budget, and timeline. From there:

• Concept Development: We transform your ideas into detailed design proposals.
• Customization: Every element—from dimensions to materials—is tailored to your requirements.
• Production & Quality: We combine premium materials with meticulous craftsmanship, subjecting your project to rigorous quality checks at every step.
• Installation & Finishing Touches: Our team oversees positioning, assembly, and finishing, ensuring your space not only meets but exceeds your expectations.