Last updated: 01/09/25
Who we are
RockVine Artisan Surfaces (“RockVine”, “we”, “us”) designs and makes bespoke tables and surfaces.
Our showroom is at 11 King Street West, Stockport, SK3 0DX.
RockVine Artisan Surfaces is a trading name of River Tables Rock LTD (14273026).
UK VAT Registered GB484109288
Email: sales@rockvine.co.uk
Phone: 0161 3990368
Website: rockvine.co.uk & rockvine.uk
Data controller: RockVine Artisan Surfaces
The data we collectIdentity & contact data: name, email, phone, address.
Order & delivery data: products ordered, measurements/specs, delivery address, access notes.
Payment data: handled securely by our payment provider; we do not store full card details.
Communications: emails, messages, enquiry forms, showroom bookings.
Technical & usage data: IP address, device/browser, pages viewed, and interactions (via cookies/analytics).
Marketing preferences: your choices for emails/SMS.
How we use your data (and our legal bases)
To respond to enquiries and provide quotes (legitimate interests/contract).
To take and fulfil orders, deliveries, installations, returns, and warranties (contract/legal obligation).
To send service messages like order updates or changes to our terms (legal obligation/contract).
To improve our site, products, and showroom experience using analytics (legitimate interests).
To send marketing if you opt in or where permitted (consent/legitimate interests—you can opt out anytime).
To keep proper business records and meet tax/accounting duties (legal obligation).
Sharing your data
We share only what’s necessary with:
Service partners (e.g., couriers, installers, payment providers, web hosts, email platforms).
Professional advisers (e.g., accountants, insurers, legal).
Authorities where required by law.We do not sell your personal data.
International transfers
If a supplier processes data outside the UK, we use appropriate safeguards (e.g., ICO-approved standard contractual clauses).
Data retention
Enquiries: typically up to 12 months.
Orders & financial records: up to 6 years (for tax/accounting).
Marketing data: until you opt out or your consent is withdrawn, or after a reasonable inactivity period.We’ll keep data longer if needed for a dispute or legal requirement.
Your rights
You can: access, correct, delete, restrict, or object to processing; port your data; and withdraw consent where used.
To exercise rights, contact sales@rockvine.co.uk.You can also complain to the Information Commissioner’s Office (ICO): ico.org.uk or 0303 123 1113.
Cookies & analytics
We use cookies to make the site work and to understand how it’s used. You can control cookies in your browser and (where available) via our cookie banner/settings.
For details, see our Cookie Policy.
Security
We use technical and organisational measures to protect your data. No system is 100% secure, but we work to prevent unauthorised access, use, alteration, or disclosure.
Children
Our products and services are not directed to children. We don’t knowingly collect data from children.
Changes to this policy
We may update this policy from time to time. We’ll post the latest version here and update the date above.
Contact us:RockVine Artisan Surfaces11 King Street West, Stockport, SK3 0DX
sales@rockvine.co.uk | 0161 3990368
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